Testimonials

“It isn’t every day that I take the time to write an email to one of our vendors explaining to them what a fantastic job they’re doing for us, but I felt compelled to do so for Birchwood.  After approximately two years of being courted, it was the best decision that we could have made.  This is truly a partnership that extends beyond the day-to-day communication.  I believe that the whole team at Birchwood has our back, and goes above and beyond for my team, even when we don’t know we need it.  The follow up is impeccable, and the response time is unmatched. Birchwood is one of the best decisions my company could have ever made. Thank you!”

“Birchwood Credit Services provides incredible service on all the products they deliver. Our rep is always available and very knowledgeable. We are so glad to have her! Birchwood is ahead of the curve in technology and knowing what is required in the industry. Their attention to detail and follow through increases the confidence that our clients have in us to get the job done on time, every time!”

“Birchwood Credit Services has been a great partner for us. They offered us a solution for our broker partners to do TRV ordering directly from our website which has made this process more efficient for our wholesale operations team. The process is very easy and puts the control back in our brokers’ hands with regard to the timing of orders and handling rejected orders quickly. The Birchwood team has given both us and our broker partners top-shelf customer service when we have had an issue to resolve or a question on an order. I recommend Birchwood to any lending institution looking to truly partner with their credit services provider.”

“Birchwood really stands out in a sea of companies with no service skills. Birchwood has always been there for us for routine day-to-day questions as well as urgent or complex requests.”

"I wish we were working with you guys years ago, because we could have helped many more people reach their dreams of homeownership.”

“I can’t say enough about the service I received while I was working on the setup process with Birchwood. Quite frankly, I was amused by the simplicity of the process. From A-Z I had someone helping me throughout the whole process. And much to my surprise, the service after you have set up with them is second to NONE!”

“Everyone at Birchwood does an outstanding job. Often you find one, maybe two, in a company who are really great at their jobs and customer service. In this case, EVERYONE I have interacted with at Birchwood has been outstanding!”

“Thanks so much for all your hard work. You truly make my job a lot easier.”

“The great thing about Birchwood is that they really believe they are a partner, not a vendor. They are win/win, solution-orientated and this is rare in today’s business climate. It’s easy to find someone to sell you credit reports, it’s quite another to find someone who believes they are here to help manage your credit bureau costs. Blessed to have Birchwood as a partner.”

“My business partner and I own a private lending firm in California. Most years we rank in the top five for California, and also lend in Arizona, Texas, and Minnesota. Due to the pandemic, one of the things I was in charge of was going through our vendors to reduce costs. I called, was connected to a representative, and talked to him about using Birchwood as our service provider for pulling credit reports. (We used to be with Factual Data.) He gave such excellent customer service, I switched over to Birchwood immediately, even though we are paying MORE. It was worth it to me to know that we will be in good hands and have another level of customer service. He got our whole company set up and I could not feel better about the decision.”

“It’s so hard to find really great partners who are clearly in it with you for the long haul, and you guys most definitely are. I would tell any and everybody to use Birchwood, and shout it from the rooftops."