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Flood violations are some of the most costly and frequent violations levied against lenders.

With flood zone determinations changing all the time, it’s critical to have a process that keeps you continually updated so that you can issue the required notifications in a timely manner.

Birchwood’s flood determination service maintains the highest automation rate in the industry so your team receives flood zone determinations in seconds. Our system also provides you with the most accurate and up-to-date flood plain data direct from the Federal Emergency Management Agency (FEMA).

The process is convenient and simple:

  • Completed orders can be viewed online or delivered via e-mail or fax.
  • Time service delay notifications and manual determinations are sent via e-mail
  • Orders are standardized and can be verified before submission
  • Address corrections can be made online and revised determinations will be uploaded upon completion
  • Orders can be retrieved by name, loan number property address, order status, or tracking ID
  • Flexible Life-of-Loan Transfer is available – Online paid in full notification and servicing transfer capabilities. New servicer certifications can be viewed and printed.

Product Features:

Next Generation Technology

  • The first system to utilize a complete set of digital (vs. paper) FEMA flood maps

  • The most accurate and comprehensive nationwide GIS coverage in the industry

  • Higher hit rates and quicker turn-times

Responsive Dispute Resolution

  • Rush handling for all disputes

  • No-questions-asked determination reviews at no additional charge

  • Supporting documentation

  • Submission of Letters of Map Change applications to FEMA on the customers’ behalf

Assured Compliance

  • Compliance with the Flood Insurance Reform Act of 1994

  • Regularly maintained records of all current flood map information, consolidated from five government sources and ultimately verified according to FEMA’s Community Status Book

  • Geocoding software that helps ensure compliance with the Home Mortgage Disclosure Act (HMDA)

Comprehensive Guarantee

  • A substantial errors and omissions insurance policy







To learn more about our Credit Reporting, Verification Services, Compliance Services and Property & Valuation Services, call us any time between 8:30 AM and 8:00 PM ET. Our expert, FCRA-certified staff will be standing by to answer your questions and deliver immediate assistance and the best experience available in the industry.

Birchwood Credit Services: Because you deserve better.

800-910-0015  |

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